This Privacy Policy explains how Pharmacy Helper collects, uses, retains, and protects your personal data when you visit our website, register an account, or order materials, alongside your rights under Indian data protection laws.
1. Information We Collect
- Account & Profile Data: Name, email address, phone number, and account credentials created upon registration.
- Order & Billing Data: Transaction references, purchased item details, and delivery addresses. (Note: We do not store credit/debit card numbers; all transactions are processed securely via external payment gateways).
- Technical & Log Data: IP address, device specifications, browser type, cookies, and access timestamps.
- User Interactions: Support emails, contact form submissions, and study/quiz attempt records.
2. How We Use Your Data
- To manage registered accounts, process digital downloads, and fulfill physical material shipments.
- To securely handle checkout transactions and fulfill statutory tax and accounting requirements.
- To send transactional emails, purchase receipts, and customer support communications.
- To protect the site against spam, fraud, and unauthorized access.
3. Third-Party Services & Processors
We do not sell personal data. We share necessary operational data strictly with trusted service providers:
- Payment Gateways: To securely process transactions.
- Logistics & Shipping Partners: To deliver physical orders to your shipping address.
- Cloud & CDN Infrastructure: For fast loading, security caching, and site stability.
- Legal & Statutory Authorities: Only when strictly mandated by applicable Indian law or court orders.
4. Cookies & Local Storage
We use essential cookies to manage login sessions, shopping carts, and site navigation. You can adjust your cookie settings or disable them entirely via your web browser preferences.
5. Data Retention Schedules
- Active Account Data: Retained for as long as your account remains open and active.
- Technical & Server Logs: Automatically rotated and purged on rolling cycles (typically 30–90 days).
- Statutory Invoices & Financial Records: Retained for up to 6–8 years to satisfy Indian tax, GST, and accounting audit requirements.
- Backup Archives: Historical site backups are systematically overwritten and permanently purged on a routine schedule.
6. Your Privacy Rights & Account Deletion
You have the right to access, export, update, or permanently delete your personal information.
7. Security Safeguards
We implement technical and organizational measures (including SSL encryption and administrative access controls) to safeguard your data. However, no internet transmission is 100% immune to potential risks.
8. Children’s Privacy
Our services are designed for students and professionals. We do not knowingly collect personal identifiable data from individuals under 18 years of age without parental/guardian consent.
9. Governing Law & Grievance Redressal
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act. For any privacy-related grievances, please contact our support team at contact@pharmacyhelper.in.