Refund & Cancellation Policy

Effective Date: March 1, 2025 | Last Updated: August 2026

Welcome to Pharmacy Helper (pharmacyhelper.in). We strive to provide high-quality educational resources, study materials, question banks, and physical reference books. Please read this policy carefully before making any purchase.

1. Overview & Scope

This policy governs all transactions completed on our platform, separating terms for digital goods (such as PDFs, downloadable notes, and question banks) and physical products (such as printed notes, bound books, and shipped study kits).

2. Digital Products Policy

• Final Sale Nature: Due to the immediate delivery, digital format, and intellectual property nature of our digital goods, all sales are strictly final and non-refundable once access is granted or download links are generated.
• Duplicate Transactions: If you are charged multiple times for the exact same digital product due to a gateway or network glitch, please notify us within 24 to 48 hours with transaction references. Verified duplicate charges will be 100% refunded.
• Technical Delivery Issues: If a download link fails to work, points to a corrupted file, or access is not granted post-payment, you must notify our support team within 7 days. We will provide an alternative direct download link. If we fail to deliver a working file within 3 business days, a full refund for that specific product will be issued.

3. Physical Products Policy (Printed Notes & Books)

• Order Cancellation: You may cancel a physical order only before it has been dispatched and handed over to our logistics/courier partner. Once a tracking number is generated and shipped, cancellation requests cannot be accommodated.
• Damaged, Defective, or Incorrect Deliveries: If you receive a damaged package, torn pages, missing modules, or an incorrect item, you must report it within 48 hours of delivery. You are required to share clear unboxing photographs or a video clip showing the defect. Upon verification, we will arrange a free replacement item.
• Return Eligibility & Condition: To be eligible for a return or exchange on physical materials, the items must be unused, unwritten, unmarked, and in their original packaging.
• Return Shipping Costs: Customers are responsible for paying return shipping charges unless the return is a direct result of our error (e.g., incorrect or severely damaged item shipped).

4. Shipping Failures & Incorrect Addresses

• If a physical shipment is returned to us due to an incomplete/incorrect address provided by the customer during checkout, or if the courier is unable to deliver after multiple attempts, the customer will bear the re-shipping costs for dispatching the package again.
• If a package is confirmed lost in transit by our logistics partner after investigation, a full replacement or refund will be processed.

5. Refund Processing Timelines

Once a refund request or return claim is approved by our management team:

• Refunds are processed back to the original payment method used during checkout (UPI, credit/debit card, or net banking).
• Please allow 5 to 10 working days for the credited amount to reflect in your bank account, depending on your card issuer or banking institution’s processing cycles.

6. Payment Disputes & Chargebacks

We value open communication. If you encounter any unexpected billing issue, discrepancy, or delivery delay, please reach out to our support team first rather than filing a direct chargeback with your bank.

• In the event of an unjustified chargeback or payment dispute, digital access logs, download history, and courier Proof of Delivery (POD) documents will be submitted to the payment processing network and issuing bank.
• Fraudulent disputes may result in permanent suspension of user accounts and forfeiture of access to all platform materials.

7. Contact Us