Digital Products Instant Delivery
- Instant Access: All digital downloads, PDF notes, and test portal access details are generated immediately on-screen after payment and sent via email.
- Delivery SLA: Emails are typically delivered within 2–5 minutes. Please check your Spam/Junk folder before reaching out.
- Support Escalation: If access is not received within 15 minutes, email contact@pharmacyhelper.in with your Order ID. We resolve access issues within 24 hours.
Physical Goods (Printed Notes & Materials)
- Dispatch Time: Physical orders are processed and handed over to courier partners within 1–2 business days.
- Estimated Delivery: Delivery timelines range from 3–7 business days across India depending on the pin code. Tracking links are shared via SMS/Email upon dispatch.
- Address & RTO Clause: Please ensure your delivery address and phone number are accurate. Orders returned due to incorrect details or customer unavailability will require an additional shipping fee for re-dispatch.
Damaged, Defective, or Lost Shipments
Mandatory Window: Any shipment issue (transit damage, missing pages, or lost packages) must be reported within 48 hours of marked delivery.
To initiate an investigation, send an email to contact@pharmacyhelper.in with your Order ID, tracking number, and clear photos or a short video of the outer parcel and damaged contents.
Taxes & Customs Duties
- Domestic (India): All displayed prices include applicable GST unless explicitly stated at checkout.
- International Orders: Any customs duties, import tariffs, or local clearance charges levied by the destination country are the sole responsibility of the buyer.